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Welcome to our Training & Support Center. We are here to help! Here you will find useful videos, presentations, and guides to help you use all of the functionalities of PSN. We are constantly adding new tools, so check back often.
IMPORTANT: Since PSN customizes solutions for each business, not all materials will pertain to your company. Please contact your Service Account Manager if you want to verify support materials.
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How to Use the PSN AMC (Brief Overview)
Integrated Software
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Non-integrated Software
Add-Remove Staff Access to the AMC
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Import/Export Data Via Batch Process
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How to Use eBills
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Outbound Auto-Call Messaging
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How to Customize Payment Pages
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Terminology​
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How to Block a Payer
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​Pax A920 Pro Step by Step Guide
USING THE AMC
MARKETING
How to Inform Your Customers
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​Marketing Plan: Utilities
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Marketing Plan: Rental Properties
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Marketing Plan: Other Businesses
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Customer Handout: How to Register-Integrated Software
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Customer Handout: How to Register-
Non-integrated Software
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Customer Handout: How to Group Accounts
QuickStart Guide: Marketing Resource Center
If you include reply envelopes with your mailed invoices, we suggest removing these for future billing cycles. Removing reply envelopes is a super easy way to encourage customers to use an alternative payment option and increase the number of customers paying electronically. As a bonus, removing reply envelopes from future mailings will also save you the cost of printing those envelopes!